Terms and Conditions | Arranja Já

1. Identification

These Terms and Conditions govern the use of services provided by Arranja Já, a registered trademark of BTJT, Lda, a home services company. Entity: BTJT, Lda Tax ID (NIF): PT516034332 Registered Office: Rua Francisco Miguel, Lote 98 A, 2835-123 Baixa da Banheira, Moita, Setúbal, Portugal Share Capital: €125,000.00 Corporate website: https://btjt.pt WhatsApp Contact: +351 928 396 867 Email: geral@arranjaja.pt

2. Scope of Services

Arranja Já offers the following home services: • Pool Maintenance • Pressure Washing • House Cleaning • Drain Cleaning • Professional Painting • Furniture Assembly • Gardening Services • Virus Removal and PC Optimization Services are provided in the Margem Sul region, covering 20 locations.

3. Quotations

• Quotations are free and without obligation • Quotations are valid for 30 days from the date of issue • Prices include VAT at the legal rate, unless otherwise stated • Additional work not included in the initial quotation will be communicated and agreed before execution

4. Scheduling and Execution

• Service scheduling is subject to availability • The client will be contacted to confirm the date and time • If the service cannot be performed on the scheduled date, a new date will be proposed • The client must ensure access to the location and adequate conditions for service execution

5. Payment

• Payment is due upon completion of the service, unless otherwise agreed • Accepted payment methods: Bank transfer, MBWay, cash • For larger services, an advance payment may be requested • In case of late payment, we reserve the right to apply interest at the legal rate

6. Warranty

• All our services include a satisfaction guarantee • The warranty period varies according to the type of service provided • The warranty covers execution defects, not damage caused by misuse or normal wear • Complaints must be communicated within 8 days after service completion

7. Cancellations

• The client may cancel the scheduled service with at least 24 hours notice at no charge • Cancellations with less than 24 hours notice may be subject to a travel fee • Arranja Já reserves the right to cancel or reschedule services due to force majeure

8. Liability

• Arranja Já is responsible for damage caused during service execution, provided it is demonstrably attributable to our team • We are not responsible for pre-existing damage or damage resulting from normal wear • The client must inform about any special conditions or fragilities of the location before service begins

9. Data Protection

Personal data collected is processed in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).

10. Complaints

To file a complaint: • Contact us via WhatsApp: +351 928 396 867 • Email: geral@arranjaja.pt • Electronic Complaints Book: www.livroreclamacoes.pt

11. Applicable Law

These Terms and Conditions are governed by Portuguese law. For dispute resolution, the court of Setúbal shall have jurisdiction, with waiver of any other.

12. Changes

Arranja Já reserves the right to change these Terms and Conditions at any time. Changes take effect after publication on this page.