Terms and Conditions | Arranja Já

1. Identification

These Terms and Conditions govern the provision of home services under the Arranja Já brand. Arranja Já is a trademark of BTJT, Lda, operated by Pilar e Essência, Unipessoal Lda, a company wholly owned by BTJT, Lda. The entity that contracts with you, issues invoices and is answerable for the work is Pilar e Essência, Unipessoal Lda. Service provider: Pilar e Essência, Unipessoal Lda Tax ID (NIF/NIPC): PT519560310 Registered office: Rua Francisco Miguel, n.º 98 A, 2835-123 Baixa da Banheira, Moita, Setúbal, Portugal Share capital: €1,000.00 Business activity code (CAE): 43350 — Other building completion activities Telephone and WhatsApp: +351928396867 Email: [email protected] Trademark owner: BTJT, Lda — Tax ID PT516034332 — https://btjt.pt

2. Scope of Services

Arranja Já provides the following home services: • Administrative Assistance • Air Conditioning Installation • Blocked Door Opening • Bricklayer & Masonry • Condominium Cleaning • Drain Cleaning • Furniture Assembly • Gardening Services • Handyman Services • Holiday Rental Cleaning • Holiday Rental Management • House Cleaning • Land Clearing • Laundry & Linen Service • Locksmith • Mobile Car Valeting • Moisture Detection • Office Cleaning • Personal Chef at Home • Pest Control • Pipe Unclogging • Pool Maintenance • Post-Construction Cleaning • Pressure Washing • Professional Painting • Roof Cleaning • Septic Tank Cleaning • Solar Panel Cleaning • Thermal Imaging Inspection • Upholstery & Mattress Cleaning • Virus Removal & PC Optimization • Water Leak Repair Services are provided across the Margem Sul and the Lisbon region, covering 40 localities. Availability of each service in each locality is confirmed when you make your request.

3. Quotations

• Quotations are provided without obligation • Quotations are valid for 30 days from the date of issue • Prices include VAT at the legal rate, unless otherwise stated • Additional work not included in the initial quotation will be communicated and agreed before execution

4. Scheduling and Execution

• Service scheduling is subject to availability • The client will be contacted to confirm the date and time • If the service cannot be performed on the scheduled date, a new date will be proposed • The client must ensure access to the location and adequate conditions for service execution

5. Payment

• Payment is due upon completion of the service, unless otherwise agreed • Accepted payment methods: Bank transfer, MBWay, cash • For larger services, an advance payment may be requested • In case of late payment, we reserve the right to apply interest at the legal rate

6. Warranty

• All our services include a satisfaction guarantee • The warranty period varies according to the type of service provided • The warranty covers execution defects, not damage caused by misuse or normal wear • Complaints must be communicated within 8 days after service completion

7. Cancellations

• The client may cancel the scheduled service with at least 24 hours notice at no charge • Cancellations with less than 24 hours notice may be subject to a travel fee • Arranja Já reserves the right to cancel or reschedule services due to force majeure

8. Right of Withdrawal

Where the contract is concluded at a distance (WhatsApp, telephone, email, website form) or away from business premises, you have 14 calendar days to withdraw from it without giving any reason and without penalty, under Decree-Law no. 24/2014 of 14 February. The period runs from the day the contract is concluded. To exercise the right, send us an unequivocal statement of your decision by email to [email protected] or by WhatsApp to +351928396867. You may use the model withdrawal form annexed to that decree-law, but you are not obliged to. We confirm receipt in writing. We refund all payments received within 14 days of being informed of your decision, using the same means of payment as the original transaction. Two exceptions set out in the law, which we explain before any work starts: • If you expressly ask us to begin the service during the 14-day period and then withdraw, you pay an amount proportionate to the service already provided up to that point. • If the service is fully performed within the period, having begun at your express prior request and with your acknowledgement that you would lose the right of withdrawal once the service was complete, the right can no longer be exercised (article 17 of the same decree-law). In practice: for urgent or same-day work, we always obtain that express agreement before the team travels, and we say so plainly rather than burying it in a contract.

9. Liability

• Arranja Já is responsible for damage caused during service execution, provided it is demonstrably attributable to our team • We are not responsible for pre-existing damage or damage resulting from normal wear • The client must inform about any special conditions or fragilities of the location before service begins

10. Data Protection

Personal data collected is processed in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).

11. Complaints

To file a complaint: • Contact us via WhatsApp: +351928396867 • Email: [email protected] • Portuguese Electronic Complaints Book for Pilar e Essência, Unipessoal Lda: https://livroreclamacoes.pt/Pedido/Reclamacao?EconomicOperator=43122735&Store=0 Alternative Dispute Resolution If a consumer dispute cannot be settled directly with us, you may refer it to the alternative dispute resolution body with jurisdiction over our service area, under Portuguese Law no. 144/2015 of 8 September: Centro de Arbitragem de Conflitos de Consumo de Lisboa — competent for the Lisbon Metropolitan Area, which covers the municipalities we serve https://www.centroarbitragemlisboa.pt — Telephone 218 807 030 — [email protected] CNIACC, the national consumer arbitration centre (https://www.cniacc.pt), acts on a supplementary basis. Further information at https://www.consumidor.gov.pt. Note: the European Online Dispute Resolution platform ceased operating on 20 July 2025 under Regulation (EU) 2024/3228 and is no longer a route of recourse.

12. Applicable Law

These Terms and Conditions are governed by Portuguese law. For dispute resolution, the court of Setúbal shall have jurisdiction, with waiver of any other.

13. Changes

Arranja Já reserves the right to change these Terms and Conditions at any time. Changes take effect after publication on this page.