Administrative Assistance in Queluz

About our service in Queluz

Queluz, Massamá, Monte Abraão and Pendão are areas of families who work in Lisbon and live to tight timetables. The requests that come to us are almost always benefits and declarations: abono de família (child benefit), sickness benefit, unemployment benefit, statements of income asked for by a school or a service, proof of a clear contributions record. None of these cases is hard to understand. What makes them wearing is the number of supporting documents they require, and the fact that a claim is suspended, with little explanation, the moment one of them is missing. Between work and family, few people have the time to go and find out what stopped it. We start by looking at the claim as it stands in the system and working out exactly what is absent. Then we gather the proofs — income, household composition, address, employer declarations, and an atestado from the junta de freguesia (the parish council certificate of residence) where one is needed — and check that each is in an accepted format and still valid. We submit or hand in, keep proof of the date, and follow the case until there is a decision or a request for further documents, which we answer within the period given. When someone has to attend a service in person, we go ourselves, or arrange the appointment for a time that does not cost a day's work. There are things we do not do, and they are worth saying now. We are not lawyers (advogados) or certified accountants (contabilistas certificados), we give no legal or tax advice, and we do not assess whether you are entitled to a benefit, because that assessment belongs to the authority. We promise no approvals, no amounts and no decision dates, and you should be wary of anyone who does. What we take on is concrete: a properly prepared claim, valid supporting documents, submission with proof of the date, and a prompt answer to whatever the authority asks for afterwards. If a document genuinely has to be requested by you in person, we explain where and how to obtain it.

What our administrative assistance in Queluz covers:

Services Included

• Checking the state of claims at Segurança Social
• Gathering proof of income, household and address
• Submitting claims and keeping proof of the date of delivery
• Answering requests for further documents within the deadline
• Appointments and trips to public services on your behalf

Areas We Serve

We work across the whole area: Queluz town centre, Massamá, Monte Abraão, Belas and Pendão.

Work Gallery