Virus Removal & PC Optimization in Alvalade

About our service in Alvalade

This planned neighbourhood from the 1940s and 1950s now has a settled population, much of it with years of accumulated email and accounts created at different times, with passwords repeated or long forgotten. That is the ground the fraudsters work on. The message arrives pretending to be the bank, the phone company or a government service, from an address that looks almost right, with a button demanding urgent confirmation of your details. When we are called in after somebody has clicked, we follow a fixed order: take the machine off the network, change the critical passwords from a different device, close the sessions open on other devices, and only then examine the computer for whatever may have been installed. Next we put the logins in an order the person can keep up on their own. We set different passwords for email, banking and shopping, switch on two-step verification wherever it exists, and explain what that second code does and why it is never read out to anybody over the phone. We record the logins in a notebook or in a password manager, depending on what each person is comfortable with — we do not impose a system that will not be used. Where access to an account has already been lost, we try to recover it through the provider's official channels and say honestly when that is no longer possible. Then comes the computer itself. We take out extensions and programs that arrived alongside something else, clean the startup, update the system and the antivirus, and check whether email is set up in one place or several. Plenty of machines around Avenida da Igreja or São João de Brito are ten years old and still serve perfectly well once the disk is swapped for an SSD and space is freed up. We finish with a backup of photographs and documents and with short written instructions, so nobody has to depend on a phone call every time a warning appears on the screen.

What our virus removal and computer security work in Alvalade covers:

Services Included

• The computer checked after an email or telephone scam
• Passwords reset and two-step verification switched on
• Removal of viruses, extensions and programs installed without permission
• Recovery of account access through each provider's official channels
• Backup of documents and photographs, with written instructions

Areas We Serve

We cover the Bairro de Alvalade, Avenida da Igreja, Roma, Campo Grande and São João de Brito, at home and at each person's own pace.

Work Gallery