Administrative Assistance in Alvalade

About our service in Alvalade

The Alvalade district was built to last, and its residents have lasted with it. In the streets around Avenida da Igreja, in São João de Brito or near Campo Grande, many flats are still lived in by their first occupants, now in their eighties or nineties, with children living in another country. The difficulty is rarely a lack of capability: it is that almost everything has moved. The pension requires a prova de vida — a proof of life confirmation — on fixed dates, the bank sends notices that must be acknowledged, the insurer renews the policy by letter, the citizen's card expires without any useful warning, and the appointment to renew it can no longer be made at the door of the office. Our work here is ongoing support rather than a single job. We call round as often as agreed, open the post together with the resident, read aloud what matters and explain in everyday language what each letter is asking for. Then we act: we book the card renewal, prepare the documents for the proof of life, answer whatever carries a deadline and telephone the authorities when something needs confirming. We keep a simple calendar, pinned up in the house, with the dates that come round every year. When the family asks, we send a written summary of what has been settled, so that distance does not leave them in the dark. Here the line between helping and deciding is a sensitive one, so we keep it firm. We do not move money in bank accounts or take financial decisions for the resident, we do not keep passwords or cards, and we never sign in anyone's name. We are not lawyers (advogados) or certified accountants (contabilistas certificados) and we give no legal or tax advice, including on inheritance and wills. Nor do we promise results at Segurança Social (social security) or any other body: what we guarantee is that the request goes in complete and on time. If something depends on a third party, we say straight away who it depends on.

What our administrative assistance in Alvalade covers:

Services Included

• Preparing and submitting the pension proof of life
• Booking the renewal of the citizen's card
• Reading and answering letters from banks and insurers
• Regular visits to sort the post and track key dates
• A written summary for the family of where things stand

Areas We Serve

We support residents across the whole district: Bairro de Alvalade, Avenida da Igreja, Roma, Campo Grande and São João de Brito.

Work Gallery